The new IEHP program fights loneliness and depression

RANCHO CUCAMONGA, CA., March 15, 2022 /PRNewswire/ — Inland Empire Health Plan (IEHP) has partnered with Pyx Health on a new program to support members suffering from loneliness, anxiety or depression. The partnership connects 70,000 members to support services for mental health screenings.

The program started in March and will continue until the fall of 2022.

Members who chose to participate were invited to download the Pyx app onto their smart phones or tablets, which immediately connects to Pyx-ir, an interactive robot. Pyx-ir will regularly chat, ask wellness questions and connect members to IEHP services and call centers as needed.

Program services are rolled out to English and Spanish speaking members who receive both Medicare and Medi-Cal benefits (Cal MediConnect members), as well as Medi-Cal Members who are older people with disabilities or who have been identified as unable to leave their homes and who are at higher risk of loneliness.

“Isolation and stay-at-home orders have had a significant impact on these populations over the past two years,” said Anna Edwards, Clinical Director of Care Management at IEHP. “Our partnership with Pyx Health will extend care beyond typical health plan hours and truly meet members where they are.”

For continuity of care, Pyx Health will provide the health plan with comprehensive reports based on member screenings to connect members with additional resources at the plan level. If needed, members will also have the ability to connect with Pyx Health’s compassionate call center representatives who can route information and reports to the IEHP care management team.

“In addition to the usual health plan services, we believe our partnership with Pyx Health will provide members with a unique aspect of personalized care,” said Dr. Takashi Wada, Chief Medical Officer of the IEHP. “We’re excited to hear how this pilot program and type of service can engage members in their own health and how it will positively impact their overall well-being.”

About IEHP
With a mission to heal and inspire the human spirit, Inland Empire Health Plan (IEHP) is one of the top 10 Medicaid health plans and the nation’s largest nonprofit Medicare-Medicaid plan. In his 25and year, the IEHP accompanies nearly 1.5 million inhabitants in Riverside and Saint Bernardine counties that are enrolled in Medicaid or Cal MediConnect plans and has a growing network of more than 7,500 providers and nearly 2,500 team members. Through dynamic partnerships with providers and community organizations, coupled with award-winning service and a tradition of quality care, IEHP is fully committed to its vision: We will not rest until our communities enjoy optimal care and vibrant health. For more information, visit

SOURCE Inland Empire Health Plan (IEHP)

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